Refund policy

Return & Exchange Policy

We want you to be completely satisfied with your purchase from LoeShoes. If you are not entirely happy with your order, we are here to help.

30-Day Return Window

You have 30 days from the date of receipt to initiate a return or exchange.

Return Conditions

To be eligible for a return, your footwear must meet the following criteria:

· Items must be unworn, unwashed, in original packaging (including the undamaged shoebox), with all tags attached.

· Items must be returned within 30 days of receipt.

· Final sale items are not eligible for return or exchange.

Return Shipping Costs

· Quality Issues or Incorrect Items: If the return is due to a product defect, quality issue, or an error on our part (e.g., we shipped the wrong style or size), we will cover the return shipping costs. We will provide a prepaid return label for your convenience.

· Non-Quality Issues (Customer Preference): If you are returning an item for non-quality reasons (e.g., you changed your mind, ordered the wrong size, or simply do not like the fit), the buyer is responsible for all return shipping costs.

How to Initiate a Return

To start a return, please contact our customer support team at  greatonulady@outlook.com  with your order number and the reason for your return. If you are reporting a quality issue, please include clear photos of the defect. Our team will guide you through the next steps and provide the appropriate return address.

Refunds

Once we receive and inspect your returned item to ensure it meets our conditions, we will process your refund to the original method of payment. Please allow a few business days for the credit to appear on your account.